The rapidity of AI adoption being accelerated by virtual agents towards the new normal

  • Analysis
  • 08-September-2020

Having faced numerous unprecedented challenges, several government institutions and healthcare organizations have approached Watson Assistant, popularly known as the AI-powered virtual agent of IBM, to help respond the spate of inquiries from the public, employees, and patients.

Watson Assistant has proved to be of great help to the organizations in managing the spikes in employee and customer demands as well as answering queries regarding the catastrophic influence of the pandemic utilizing trusted information. The usage of Walton Assistant saw a whopping increase of 59% between the months of February and May this year, and numerous organizations in almost 25 countries and across several industries have been using it for COVID response.

Growth of the public sector
The repercussions of the COVID-19 pandemic is being manifold with each passing day by a disastrous turn in the traditional ways of operating and working for a great many organizations across numerous industries all around the globe. A proper apprehension and usage of the Intelligent Virtual Assistant Market can go a long way in this tragic situation.

National and local governments have also administered Watson Assistant to transmit information to the citizens all around the world- including in Canada, Czech Republic, Greece, India, Korea, Philippines, Brazil, Colombia, Germany, Russia, and Spain. The government of Colombia has customized Watson Assistant to create a virtual agent called “Cory” in South America. It is instructed to answer 40 queries related to COVID-19. It has also been trained to deliver answers to 180 additional questions regarding prevention tactics, guidance for international travel, as well as government policies. Cory facilitates almost 11,000 interactions each month.

In these crucial times, AI-powered virtual agents can prove to be powerful sources for adapting to the rapidly changing demands of patients as well as employees. With the world still trying to adjust with the new normal, one thing has become crystal clear- organizations can be prepared for the future and build resiliency only by investing in the precise technology and adjusting quickly.

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