Global Workforce Management Software Market Growth (Status and Outlook) 2019-2024

  • ID:PD041357
  • February 2019
  • LPI (LP Information)
                          

DecisionDatabases.com offers Global Global Workforce Management Software Market Research Report with market statistics and future prospect for the year 2019-2024. This report explores historical data, market share, sales, consumption, revenue and market dynamic resulting in high quality and precise data. The future trend and outlook are analyzed and compiled with the help of industry experts. This report offers different segment analysis based on global, regional and country level along with key players with their revenue, sales, and strategic development. The data is gathered and analyzed  through primary and secondary research based on expert interviews, white papers, journals and various other sources.

Workforce Management Software is a system intended to maximize the use of agent labor by projecting incoming call volumes and scheduling staff to meet needs exactly, by time of the day, day of the week, week of the month, etc. WFM systems use historical calling records, which are collected from the automatic call distribution system, to project future calling patterns and volumes for specified time frames. The core functions of WFM software include labor planning, time and attendance management, payroll management, tasking and staffing, and performance reporting. 

It helps managers accurately and easily forecast staffing requirements across all customer-facing inbound, outbound, blended and back office resources. It also allows agents to manage their scheduling with tools for needs such as schedule trades and sequential shift bids.

The global market of Workforce Management Software industry are growing steady, giant manufactures mainly distribute in America and Europe. America has a long history and unshakable status in this industry, like Kronos and Infor, both have perfect products. As to Kronos, the orkforce Management Software has become a global leader. In Germany, it is ATOSS that leads the technology development.

The Workforce Management Software industry concentration is high; there are a few major manufacturers accounting for the majority share of the Workforce Management Software industry, such as Kronos, Infor, Verint and NICE Systems.

Moreover, the sudden growth in mobile devices and applications has also contributed to the growth of workforce management. Mobile workforce is leveraging the benefits of mobile apps, which are easily accessible anytime and anywhere; therefore, the demand for mobile workforce management is very high and is expected to surpass the demand for web-based WFM in the years to come.

This industry is affected by the economy and policy, so it’s important to put an eye to economic indexes and leaders’ prefer. With the global economic recovery, more and more people pay attention to rising IT spending, especially in underdevelopment regions that have a large population and fast economic growth, the need of Workforce Management Software will increase.

According to this study, over the next five years the Workforce Management Software market will register a 8.1% CAGR in terms of revenue, the global market size will reach US$ 3310 million by 2024, from US$ 2080 million in 2019. In particular, this report presents the global revenue market share of key companies in Workforce Management Software business, shared in Chapter 3.

This report presents a comprehensive overview, market shares and growth opportunities of Workforce Management Software market by product type, application, key companies and key regions.

This study considers the Workforce Management Software value generated from the sales of the following segments:

Segmentation by product type: breakdown data from 2014 to 2019 in Section 2.3; and forecast to 2024 in section 10.7.

  •  On-premises
  •  Saas Cloud-Based
 
Segmentation by application: breakdown data from 2014 to 2019, in Section 2.4; and forecast to 2024 in section 10.8.
  •  <100 Employees
  •  100-499 Employees
  •  500-999 Employees
  •  1,000-4,999 Employees
  •  >5000 Employees

This report also splits the market by region: Breakdown data in Chapter 4, 5, 6, 7 and 8.
  •  Americas
  •  United States
  •  Canada
  •  Mexico
  •  Brazil
  •  APAC
  •  China
  •  Japan
  •  Korea
  •  Southeast Asia
  •  India
  •  Australia
  •  Europe
  •  Germany
  •  France
  •  UK
  •  Italy
  •  Russia
  •  Spain
  •  Middle East & Africa
  •  Egypt
  •  South Africa
  •  Israel
  •  Turkey
  •  GCC Countries

The report also presents the market competition landscape and a corresponding detailed analysis of the major vendor/manufacturers in the market. The key manufacturers covered in this report: Breakdown data in in Chapter 3.
  •  Kronos
  •  Infor
  •  Verint
  •  NICE Systems
  •  Aspect
  •  Workforce Software
  •  Clicksoftware
  •  Calabrio
  •  ATOSS
  •  Genesys
  •  Monet Software
  •  InVision AG
  •  Teleopti

In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key players and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.

Research objectives
  •  To study and analyze the global Workforce Management Software market size by key regions/countries, product type and application, history data from 2014 to 2018, and forecast to 2024.
  •  To understand the structure of Workforce Management Software market by identifying its various subsegments.
  •  Focuses on the key global Workforce Management Software players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
  •  To analyze the Workforce Management Software with respect to individual growth trends, future prospects, and their contribution to the total market.
  •  To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
  •  To project the size of Workforce Management Software submarkets, with respect to key regions (along with their respective key countries).
  •  To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.
  •  To strategically profile the key players and comprehensively analyze their growth strategies.

1 Scope of the Report
1.1 Market Introduction
1.2 Research Objectives
1.3 Years Considered
1.4 Market Research Methodology
1.5 Economic Indicators
1.6 Currency Considered
 
2 Executive Summary
2.1 World Market Overview
2.1.1 Global Workforce Management Software Market Size 2014-2024
2.1.2 Workforce Management Software Market Size CAGR by Region
2.2 Workforce Management Software Segment by Type
2.2.1 On-premises
2.2.2 Saas Cloud-Based
2.3 Workforce Management Software Market Size by Type
2.3.1 Global Workforce Management Software Market Size Market Share by Type (2014-2019)
2.3.2 Global Workforce Management Software Market Size Growth Rate by Type (2014-2019)
2.4 Workforce Management Software Segment by Application
2.4.1 <100 Employees
2.4.2 100-499 Employees
2.4.3 500-999 Employees
2.4.4 1,000-4,999 Employees
2.4.5 >5000 Employees
2.5 Workforce Management Software Market Size by Application
2.5.1 Global Workforce Management Software Market Size Market Share by Application (2014-2019)
2.5.2 Global Workforce Management Software Market Size Growth Rate by Application (2014-2019)
 
3 Global Workforce Management Software by Players
3.1 Global Workforce Management Software Market Size Market Share by Players
3.1.1 Global Workforce Management Software Market Size by Players (2017-2019)
3.1.2 Global Workforce Management Software Market Size Market Share by Players (2017-2019)
3.2 Global Workforce Management Software Key Players Head office and Products Offered
3.3 Market Concentration Rate Analysis
3.3.1 Competition Landscape Analysis
3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2017-2019)
3.4 New Products and Potential Entrants
3.5 Mergers & Acquisitions, Expansion
 
4 Workforce Management Software by Regions
4.1 Workforce Management Software Market Size by Regions
4.2 Americas Workforce Management Software Market Size Growth
4.3 APAC Workforce Management Software Market Size Growth
4.4 Europe Workforce Management Software Market Size Growth
4.5 Middle East & Africa Workforce Management Software Market Size Growth
 
5 Americas
5.1 Americas Workforce Management Software Market Size by Countries
5.2 Americas Workforce Management Software Market Size by Type
5.3 Americas Workforce Management Software Market Size by Application
5.4 United States
5.5 Canada
5.6 Mexico
5.7 Key Economic Indicators of Few Americas Countries
 
6 APAC
6.1 APAC Workforce Management Software Market Size by Countries
6.2 APAC Workforce Management Software Market Size by Type
6.3 APAC Workforce Management Software Market Size by Application
6.4 China
6.5 Japan
6.6 Korea
6.7 Southeast Asia
6.8 India
6.9 Australia
6.10 Key Economic Indicators of Few APAC Countries
 
7 Europe
7.1 Europe Workforce Management Software by Countries
7.2 Europe Workforce Management Software Market Size by Type
7.3 Europe Workforce Management Software Market Size by Application
7.4 Germany
7.5 France
7.6 UK
7.7 Italy
7.8 Russia
7.9 Spain
7.10 Key Economic Indicators of Few Europe Countries
 
8 Middle East & Africa
8.1 Middle East & Africa Workforce Management Software by Countries
8.2 Middle East & Africa Workforce Management Software Market Size by Type
8.3 Middle East & Africa Workforce Management Software Market Size by Application
8.4 Egypt
8.5 South Africa
8.6 Israel
8.7 Turkey
8.8 GCC Countries
 
9 Market Drivers, Challenges and Trends
9.1 Market Drivers and Impact
9.1.1 Growing Demand from Key Regions
9.1.2 Growing Demand from Key Applications and Potential Industries
9.2 Market Challenges and Impact
9.3 Market Trends
 
10 Global Workforce Management Software Market Forecast
10.1 Global Workforce Management Software Market Size Forecast (2019-2024)
10.2 Global Workforce Management Software Forecast by Regions
10.2.1 Global Workforce Management Software Forecast by Regions (2019-2024)
10.2.2 Americas Market Forecast
10.2.3 APAC Market Forecast
10.2.4 Europe Market Forecast
10.2.5 Middle East & Africa Market Forecast
10.3 Americas Forecast by Countries
10.3.1 United States Market Forecast
10.3.2 Canada Market Forecast
10.3.3 Mexico Market Forecast
10.3.4 Brazil Market Forecast
10.4 APAC Forecast by Countries
10.4.1 China Market Forecast
10.4.2 Japan Market Forecast
10.4.3 Korea Market Forecast
10.4.4 Southeast Asia Market Forecast
10.4.5 India Market Forecast
10.4.6 Australia Market Forecast
10.5 Europe Forecast by Countries
10.5.1 Germany Market Forecast
10.5.2 France Market Forecast
10.5.3 UK Market Forecast
10.5.4 Italy Market Forecast
10.5.5 Russia Market Forecast
10.5.6 Spain Market Forecast
10.6 Middle East & Africa Forecast by Countries
10.6.1 Egypt Market Forecast
10.6.2 South Africa Market Forecast
10.6.3 Israel Market Forecast
10.6.4 Turkey Market Forecast
10.6.5 GCC Countries Market Forecast
10.7 Global Workforce Management Software Forecast by Type
10.8 Global Workforce Management Software Forecast by Application
 
11 Key Players Analysis
11.1 Kronos
11.1.1 Company Details
11.1.2 Workforce Management Software Product Offered
11.1.3 Kronos Workforce Management Software Revenue, Gross Margin and Market Share (2017-2019)
11.1.4 Main Business Overview
11.1.5 Kronos News
11.2 Infor
11.2.1 Company Details
11.2.2 Workforce Management Software Product Offered
11.2.3 Infor Workforce Management Software Revenue, Gross Margin and Market Share (2017-2019)
11.2.4 Main Business Overview
11.2.5 Infor News
11.3 Verint
11.3.1 Company Details
11.3.2 Workforce Management Software Product Offered
11.3.3 Verint Workforce Management Software Revenue, Gross Margin and Market Share (2017-2019)
11.3.4 Main Business Overview
11.3.5 Verint News
11.4 NICE Systems
11.4.1 Company Details
11.4.2 Workforce Management Software Product Offered
11.4.3 NICE Systems Workforce Management Software Revenue, Gross Margin and Market Share (2017-2019)
11.4.4 Main Business Overview
11.4.5 NICE Systems News
11.5 Aspect
11.5.1 Company Details
11.5.2 Workforce Management Software Product Offered
11.5.3 Aspect Workforce Management Software Revenue, Gross Margin and Market Share (2017-2019)
11.5.4 Main Business Overview
11.5.5 Aspect News
11.6 Workforce Software
11.6.1 Company Details
11.6.2 Workforce Management Software Product Offered
11.6.3 Workforce Software Workforce Management Software Revenue, Gross Margin and Market Share (2017-2019)
11.6.4 Main Business Overview
11.6.5 Workforce Software News
11.7 Clicksoftware
11.7.1 Company Details
11.7.2 Workforce Management Software Product Offered
11.7.3 Clicksoftware Workforce Management Software Revenue, Gross Margin and Market Share (2017-2019)
11.7.4 Main Business Overview
11.7.5 Clicksoftware News
11.8 Calabrio
11.8.1 Company Details
11.8.2 Workforce Management Software Product Offered
11.8.3 Calabrio Workforce Management Software Revenue, Gross Margin and Market Share (2017-2019)
11.8.4 Main Business Overview
11.8.5 Calabrio News
11.9 ATOSS
11.9.1 Company Details
11.9.2 Workforce Management Software Product Offered
11.9.3 ATOSS Workforce Management Software Revenue, Gross Margin and Market Share (2017-2019)
11.9.4 Main Business Overview
11.9.5 ATOSS News
11.10 Genesys
11.10.1 Company Details
11.10.2 Workforce Management Software Product Offered
11.10.3 Genesys Workforce Management Software Revenue, Gross Margin and Market Share (2017-2019)
11.10.4 Main Business Overview
11.10.5 Genesys News
11.11 Monet Software
11.12 InVision AG
11.13 Teleopti
 
12 Research Findings and Conclusion

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